FAQs
Order FAQs
What should I do if something is wrong with my order when it arrives?
If boxes arrive damaged, please take photos of the damage and email us immediately for further instructions. If you have any concerns about the condition of the plants, document with photos and contact our customer support team within 24 hours of delivery for prompt assistance.
Can I return my plants?
Unfortunately, we are unable to accept returns on any of our living plant products due to their perishable nature. If your plants arrive damaged or if you're dissatisfied with your order for any reason, please contact our customer service team within 10 days of receipt so we can find a suitable solution for you.
Do you print a catalog?
No, we have chosen to be environmentally conscious by maintaining a digital-only presence. This allows us to pass the cost savings directly to you through our website while reducing paper waste. Our complete inventory with detailed descriptions and high-quality images is available on our website.
Can I request you carry a certain item?
Absolutely! We'd be delighted to hear your suggestions. Your input helps us expand our collection with plants our customers actually want. Please contact us anytime with your requests, and our horticultural team will evaluate the possibility of adding it to our inventory.
Plant FAQs
What products do you offer?
We specialize in premium tropical plants, with particular expertise in palm trees and exotic varieties. Our extensive collection also includes a diverse range of indoor plants suitable for various living spaces. Each plant is carefully nurtured in our specialized growing facilities to ensure optimal health and vigor.
What product sizes are available?
The specific dimensions of each plant variety are clearly indicated in its product description. We offer plants in various stages of maturity to accommodate different preferences and spaces. Each listing includes detailed size specifications to help you make informed decisions for your space.
How big are the plants themselves when you ship them?
Plant size varies significantly depending on the specific variety and seasonal growing conditions. The minimum plant height and overall dimensions can be found in each product description. We carefully select plants that have established strong root systems and are ready to thrive in their new environment upon arrival.
How many plants are in each pot you sell?
In 90 percent of cases, each container contains only one plant. This ensures optimal growing conditions and proper root development for each specimen. For certain varieties that naturally grow in clusters, multiple plants may be included, which will be clearly noted in the product description.
How are your plants grown?
Our plants are cultivated in state-of-the-art climate-controlled greenhouses located in Slovakia. We maintain precise growing conditions tailored to each species' needs, utilizing sustainable growing practices and organic pest management whenever possible. This controlled environment ensures consistent quality and healthy, vibrant plants year-round.
Can I request you carry a certain item?
Absolutely! We value customer input and are always looking to expand our collection. If there's a specific plant variety you're interested in, please reach out to us. Our horticultural team regularly evaluates customer requests when planning new additions to our inventory.
Shipping FAQs
How big are the plants themselves when you ship them?
Plant size varies significantly based on the specific variety and seasonal growing conditions. The minimum height and dimensions are clearly indicated in each plant's product description. We carefully package each plant to ensure it arrives in optimal condition regardless of size, with special protective measures for delicate specimens.
Can I combine multiple orders to qualify for free shipping?
During promotional periods when we offer free shipping, orders can certainly be combined to reach the qualifying threshold. To ensure proper application of the discount, please email our customer service team after placing your initial order with the additional items you'd like to add. Our team will promptly assist in consolidating your orders and applying the appropriate shipping discount.
When will I receive my order?
We process and prepare all orders within 5 working days of confirmation. The actual delivery timeframe depends on your location and the shipping method selected. For detailed information on estimated delivery times for your region, please refer to our comprehensive Shipping Policy. During peak seasons, we recommend placing orders early to ensure timely delivery.