FAQs

Order FAQs

What should I do if something is wrong with my order when it arrives?

If boxes arrive damaged, please take photos of the damage and send e-mail us for further instructions. If you have any concerns about the condition of the plants, take photos and contact us as soon as possible.

Can I return my plants?

Unfortunately, we are not able to accept returns on any of our plants. If your plants arrive damaged or you're dissatisfied with your order, please reach out to us within 10 days of receipt of purchase so we can find a

Do you print a catalog?

No. Instead, we pass the savings on to you here on our website.

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.

Plant FAQs

What products do they offer?

We specialize in tropical plants, especially palm trees. We also grow indoor plants.

What product sizes are available?

The size of each plant is indicated in its description.

How big are the plants themselves when you ship them?

Plant size varies greatly depending on the variety you buy and the time of year. The minimum plant size can be found in the description.How fast will the plants that I order grow?

How many plants are in each pot you sell?

In 90 percent of cases, one container contains only one plant.

How are your plants grown?

Our plants are grown in our climate-controlled greenhouses in Slovakia.Does Great Garden Plants have guarantee?

Can I request you carry a certain item?

Yes! We'd be delighted to hear from you. You are welcome to contact us any time.

Shipping FAQs

 

How big are the plants themselves when you ship them?

Plant size varies greatly depending on the variety you buy and the time of year. The minimum height is indicated in the description of the plant itself.

Can I combine multiple orders to qualify for free shipping?

During periods when we offer free shipping, orders can be combined to qualify. However, write an email and add items so that we can apply the discount.

When will I receive my order?

We process and ship orders within 5 working days. The length of delivery depends on the location to which we send it. See Shipping policy.